Convergys Wins 2008 Speech Technology Excellence Awards

Convergys won two 2008 Speech Technology Excellence Awards from Customer Inter@ction Solutions: one for Convergys' SpeechPort solution and one for Intervoice's Voice Portal solution. The awards are given to companies with best-in-class products that have made significant contributions to improving speech applications for clients.

Convergys Expands Front-End Footprint

Convergys continues to grow its Customer Service Manager platform and announced the latest version, inspired by its BMI acquisition and built around completing its front-end customer and order management capabilities. While Convergys supports multiple vertical markets, this product was built specifically for communications service providers.

Competing on the Global Stage Through Workforce Strategies

The ongoing evolution of business is putting the focus on the workforce-and prompting companies to rethink their approach to HR. Read this point of view paper to learn more about Employee Relationship Management and how this workforce strategy enables companies to drive business growth and profitability.